Scope
Using PnL Mesh and running a bot on your own computer is free. This policy applies only to payments for cloud server rental.
A successful payment does not guarantee profit, exchange availability, spread availability, or uninterrupted service.
Immediate start
A rented server is provisioned right after payment. By paying, you request that the service start immediately and acknowledge that, where the law allows, you lose any statutory right to withdraw once the server has been provisioned.
Refund rule
Refund requests for server rental may be submitted within 14 days after payment. Each request is reviewed individually, and any refund may be reduced by the part of the rental period already used and by non-refundable costs.
After 14 days, server rental fees are non-refundable unless required by law or approved by PnL Mesh. If a paid server cannot be provisioned because of our fault, the payment is refunded in full.
Provider payments
Payments are processed by Trybit or another provider and may use blockchain networks. Refunds depend on provider rules, network finality, and reconciliation status. Provider fees, network fees, and conversion costs may be non-refundable.
How to request a refund
Email support@pnlmesh.com from your account email with the transaction id, amount, date, and a short explanation. Submitting a request does not guarantee approval.
Chargebacks, payment disputes, or payment abuse may lead to server suspension or account termination while the issue is investigated.